Name: e& at GITEX: Marwan Bin Shakar, CTIO, e& UAE
Uploaded: 2025-10-17
Channel: Forbes Middle East
Description: e& UAE built its own sovereign AI capability on Oracle DRCC and an in house AI orchestrator on top of it, and took to market "the first customer interface agentic AI capability which is the billing agent where the agentic AI can predict the bill spark for the customer proactively". He reports higher customer satisfaction and fewer calls to the contact centre at the start of the month.

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Statement 1 / ~6:48One statement was said in this videoOne statement

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Speaker: Marwan Bin Shakar, Chief Technology and Information Officer
Entity: e& UAE
Sector: Customer service and commerce
Date: 17 Oct 2025
Said at: 6:48, estimated from the transcript, may drift by up to a minute
Language: English
Source video: e& at GITEX: Marwan Bin Shakar, CTIO, e& UAE
Channel: Forbes Middle East
Original link: Open on YouTube