Name: GITEX 2020 - In conversation with Etisalat's CIO - Sabri Yahya
Uploaded: 2020-11-21
Channel: GITEX GLOBAL
Description: Robotic process automation on back-office processes and AI in the multimedia call centre; "our marketing department creates the campaign once then the AI create different variants to personalize the campaign", and AI coaching agents "to be more empathetic during the custom interactions."

Back

Statement 1 / ~0:00One statement was said in this videoOne statement

Provenance

Speaker: Sabri Yahya, Chief Information Officer
Entity: Etisalat
Sector: Customer service and commerce
Date: 21 Nov 2020
Said at: 0:00, estimated from the transcript, may drift by up to a minute
Language: English
Source video: GITEX 2020 - In conversation with Etisalat's CIO - Sabri Yahya
Channel: GITEX GLOBAL
Original link: Open on YouTube